A new client recently received some very bad advice from his own car insurance company. He had been injured in an accident and had incurred medical expenses. The co-pays were adding up quickly. He called his own insurance company to find out if he should do anything with them and they told him to “deal with the other insurance company and if you have a problem call us back.”
Really bad advice. Our client had purchased “medical payments” or “MedPay” coverage from his own insurance company. This means that as soon as he has a bill or co-pay you can submit it to his own car insurance company and they will pay the bill. When he called his own company they should’ve told them this.
It is disappointing to see how much bad or deliberately misleading advice is dished out by insurance adjusters every day. Not all of them, of course but many of them are either deliberately misleading their own customers or they are not smart enough to be handling the phones.
